Workplace Safety Training
Conflict Management Training
Practical conflict management training for staff who deal with the public. The course builds the communication, de-escalation and personal-safety skills needed to prevent and manage difficult situations at work.
Duration
1 day
Delivery
In-person, UK-wide
Qualification
Recognised awarding organisation
Who this course is for
Customer-facing staff in any sector
Healthcare, retail, hospitality and local-authority teams
Security personnel seeking a refresher
Entry requirements
No prior qualifications required
Suitable for all staff groups
What you will learn
Recognising and assessing escalating behaviour
Communication and de-escalation techniques
Personal safety and exit strategies
Post-incident reporting and support
Where we are delivering
Upcoming Conflict Management courses
Click a pin to see course dates and locations. If no date near you is listed, get in touch, courses are scheduled around demand and can be delivered at your own venue.
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No scheduled delivery locations to display yet. New dates are added regularly.
No public dates are currently listed for this course. Enquire and we will arrange delivery around your requirements.
Common questions
Conflict Management training FAQs
Book Conflict Management training
Places are scheduled around demand. Tell us where and when you need the course and we will confirm dates and pricing.